Medlife — poorest service

Address:

560066

Very poor services. This is the second time in a row that I am facing this issue. I have ordered insulin cartridges(Order ID: OR2123IH-008A) for a Diabetic person on 13th April and the insulin was supposed to be delivered on 15th April. 15th April morning I received msg saying the medicine is out for delivery. When till 5:00 M in he evening I did not receive the medicines I called up the delivery guy (Rajesh) whose number is apparently mentioned in the app who is supposed to deliver. This gu tell me that he is not supposed to deliver the medicine and there is some other guy who is supposed to deliver it. Getting frustrated I called up customer care and the CC guy says that Rajesh would be delivering it on 04/15, while as mentioned above this guy had already denied to deliver in my area. At 7:00 pm I again called customer care and they promised me to have the insulin delivered by 11:00 Pm 04/15 or worst case by 12:00 PM 04/16. When I dint receive the insulin by 4/16 5:30 Pm, i again called up customer care and when I asked the CC lady to connect me to the escalation dept, she said they are busy and cannot attend me. Ans she said she will try to have the medicines delivered today else tomorrow. These guys reschedule the slots without even asking and mention the reson for reschedule that the customer was not reachable hence rescheduled. Not sure if the higher authorities of the company really know what's happening at the ground level and how poor service the company is providing. DO THEY REALLY UNDERSTAND THAT THE COMPANY IS DEALING WITH MEDICINE ON WHICH A PERSON WOULD BE SURVIVING. IT'S NOT ABOUT SOME GROCERY OR ANYTHNG ELSE FOR WHICH A PERSON CAN STILL WAIT FOR ADDITIONAL DAYS AND WOULD NOT HARM THE HEALTH OF A PERSON IF DELIVERED LATE.

AM STILL AWAITING RESPONSE FROM THE CC WHO PROMISED ME FOR A CALL BACK IN 30 MINUTES.