Medlife — Prepaid order not delivered

This is regarding order number OR2426BHC-002A. This order was prepaid but when delivery buy came he said the order is marked as COD. Obv I didn't wana pay again for the same order so I refused to take that. It's been more than 5 days and daily I am calling medlife and getting response as it will be delivered today.
Also they are not cancelling my order neither they are delivering it. They don't have way to track customer complaint or they don't even take any
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