Medlife — refund is not provide of my cancelled order id or1839oza-001a .

I have ordered a medicines on 6 dec 2019 thorough online payment, but I cancelled it for some reason. but i m not recived my refund of Rs 1560.32 of order id OR1839OZA-001A, my refund still not initatied i already contact customer care many times and makes complaints regarding refund issue they tolding give 24 hour's to resolve the issue then after 48 hour's I contact again they telling same things give 48 hours... Pls help me
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