Medlife — refund of rs. 13520.60 not yet received from medlife online pharmacy

Ref order no. Or8817fh-005a. I made payment of rs 6760.30 through dena bank debitcard on 7th may 2018 to sachin melife's delivery boy. 3 swipes were made and the boy confirmed 1 swipe. After he left i got msg from my bank for debit of the amount 3 times. So medlife received payment 3 times i. E, rs. 20280.90 which has been confirmed by your medlife's call centre executives and floor supervisors. When ever i call they confirm a refund of extra amount rs.13520.60 and tell me to wait for 1or 2 days. Today a floor supervisor tells me 1 week. Why??? When i have got a confirmation from medlife of extra payment why is the refund not being done. Rajan verma
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