Medlife — return of medicine but customer care are not responding

Address:Patna, Bihar, 800 001
Website:www.medlife.com

I have ordered a medicine from medlife app. The medicine delivered to me are susten 300 mg, where i required susten sr 300 mg.
I called the customer care of medlife many times but they are not responding me back. So i requested to take action that the my medicine can excahnged and delivered on time.
Order id: or6832jm-0003a
Delivery date: 23 nov. 2018
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Payment of my order has done by online with union bank of india, but due to some misunderstanding my sister has done the double payment by cash and the refund of that payment has not done by medlife
Please help, and soon refund the money back.

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