Medlife — serious concern

Address:	560093
Website:	www.medlife.com

Hi Tushar,

Greetings for the day.
I am writing to you with immense pain that I am completely fed up & pissed off with Medlife pathetic Medlife customer care executive/floor managers as I have been requesting them to pass my feedback/message to senior management in Medlife but looks like there is no feedback management process to improvisation at all.

My mother is a diabetic person, suffering from high blood pressure and nerves problem and take insulin & medicine on a daily basis and orders it using Medlife from than an year i believe to order the medicine, every month I have to go through lot of pain of getting 10-20 calls for verifying my order and confirming medicine to doctor which is wasting lot of my time & energy and I believe it wasting valuable resource of Medlife company as well.

If a person is taking same medicine on a daily basis and does a re-order every month to refill it why he/she has to go with all the pain o[censored]nwanted process of getting 10-20 calls day & night, I can understand if the confirmation/review by doctor is done once in 3 months or 6 months to fulfill the Government rules.

Also, the app is not at all user friendly & customer has to make multiple orders as the app will not allow to order more than 1 quantity of insulin/medicine or executives will split the orders from different doctors like diabetologist, neurologist, etc. which results in 10-20 calls.

This was my last attempt to give my candid feedback and bring this to your notice, if i don't see any improvement or resolution for the issue will stop using Medlife and look for other service provider.

Hope you understand the pain. Thank you for the understanding.

Regards,
Taufeeq
+91 [protected]