Medlife — service has not given by medlife lab test

Address:

Kunal Icon Road, Pimple Saudagar, Pune, Maharashtra, 411027

Hi team,
I purchased a lab test pharmacy package "medlife kushal comprehensive" from medlife for my mother. It is the complete package with discount and i paid full amount (Inr 2599) in advance. They have taken all the blood and urine sample on time but did not provided the urine analysis report. Also they did not informed us that the urine analysis report is missing. We called them (Via customer care) and now they are asking to refund inr 50/- for missing urine analysis. Following are my concern about there service.
1. They have not given the service to me for which they committing in there website.
2. Why they have not informed us that one report is missing.
3.in pune no private lab (Including medlife) will do urine analysis in inr 50/- then why refunding only 50/- rupees. I asked medife representative to provide this service /coupon in future because i already paid for the same so she said it will be costly and they will not provide.

If medlife is committing any service in there portal/website then they should fulfill the same.

My medlife pharmacy order details -
Patient id - a05001445
Sid no:[protected]
Patient name shashi upadhyay[protected]