Medlife — tellmikind am 40 mg-60 tabs/refund-against cancelled order

Order no: or3267rma-004a
With reference to the above order i placed an order through online on 15th october 2019 and subsequently i paid the required amount of rs.250.08 by way of net payment through andhra bank on the same day.
I regret to inform you that till 4th of november neither i receive a message nor i received my medicines. Before this i inquired number of times by calling medlife customer care people on phone no[protected]. Every time they ask me to wait for a while by giving some lame excuses again they will ask me contact after 24 hours for the process to take place. Like this it was going on but i didn't receive my medicines. Finally over phone i asked your operator to cancel my order and refund my money.
On 5th of november i received an sms stating that the order has been delivered, where as i didn't received any medicines. I am fed up of contacting customer care people over phone number[protected]. It's waste of time and money.
Will you please whomever it is concerned take this matter to the concerned authority and make necessary action to refund my money.
Thank you,
L rajendranath