Medlife — unable to deliver the order on time

rikinshsrkb

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400059

Hi,

I had ordered few calcium and heart related medicines for my family member through medlife app on thursday 02/01/2020 as attached. As per app the delivery date is 04/01/2020 (Saturday). Due to some emergency i raised a call to get this delivered by friday. But todays it's 06/01/2020 and still the order has not been delivered, but the app shows as delivery by sat jan 4, 2020 as seen in screenshot. Due to medical emergency i somehow got these medicines (1 strip only) on friday after searching through local chemist for 2 hrs. The app still shows order as "processing" and no other details abt what is stopping to get the order delivered. I have already done the payment of order and now since 3 days i am continuously calling to know the latus. The app does not have any facility to show the actual status about the order, neither the team calls you to know the cause of delay or whether it ready to be shipped etc. Seems to be 1 of the pathetic app. Note: if you want some really critical medicines don't trust this app.

+1 photos

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Medlife customer support has been notified about the posted complaint.

Jan 08, 2020

Updated by rikinshsrkb What exactly are they doing on this notification, can you check on that. Today is 8th Jan 2020 and still no updates from your end as in when I would get the delivery of medicines. I am still following up to get the updates whereas you don't have any courtesy to call me and inform about the latest status. Worst app that I could have ever used and worst app to recommend anyone. You don't know the importance of customer awaiting for the medicines who is actually suffering from paralytic stroke.
********** MEDLIFE IS NOT A TRUSTWORTHY APP **********

Jan 17, 2020

Updated by rikinshsrkb You made me wait more than 10-12 days and that too delivered partial medicines by forcing me to modify the order and providing only the medicines which were available. I never received any call from your end abt the latest status of my order. After calling repeatedly I was told that it is still in Processing stage. This proves the lack of visibility in your system to the customer speaking support guys as well who can't retrieve the latest status of the order by communicating the procurement/delivery team. A pathetic app that I could say who is least boarded abt patients illness and will never deliver the order on time.

Jan 24, 2020

Updated by rikinshsrkb Still no reply from your end as you how you can fix such issues

Mar 13, 2020

Updated by rikinshsrkb Thanks for not providing any resolution. I have switched my pharmacy dealer itself from Medlife to someone else. Your worst service has been conveyed to my friends and some of them have already stopped using Medlife. Keep up the worst work.