Medlife — unavailability of medicines for critical patients and do not even know by when it will be available

Med life is known for its poor service and it proves everytime. Today also i spoke with one of the customer care regarding delivery of medicine and instead of helping they were in doubt/not sure about delivery date of the medicine. My father is a stroke patient and i was to get delivery of the order on 21st april and till today i haven’t received the order, on asking customer care said they didn’t knew abt it and do not know further by when will it be delivered as few medicines were not available and still asking me to make online payment.
When your customer care people doesn’t know anything and even cannot contact procurement team to know the status of the medicine then why you all keep such people in ur company and if you don’t have stock of medicines for critical patient then why you even claim to be best and ask your customers to take subscriptions of medicines for a year.
And this is not the first time, earlier also many times i had come up with such kinda issues,, had some patients been there at your home and you don’t get medicines available with you for them,, at that time then you will be understanding my situation.