[Resolved] Medlife — undue delay in supplying the medicines, which were said to be readily available for delivery | |||
Please refer to my Medlife online order No.OR3504NFA-003A dt.13-Feb-2019. This order was placed for 30 Tablets each of Berocin CZ & Shelcal 500 mg and 1 X Vicks Vaporub 50 gm. Their Ordering menu had displayed availability these items for delivery on 14-Feb-2019 and the amount payable was Rs.561.93. Medlife had confirmed, the ordered items will be delivered to me on 14-Feb-2019 between 09 am & 08 pm . When I initiated for online payment thru' by Debit card, the Medlife took an amount as Rs.656.93. Thus Medlife had taken an extra amount of Rs.95, without my knowledge. I have realised this descrepancy yesterday only. While I was expecting the delivery of the items on 14-Feb-2019, Medlife had sent me a SMS, stating "Order Update: Dear Customer, full stock of BEROCIN CZ are not readily available. We are trying hard to source the same from anywhere in India. You will receive further communication by 15/2 09:00 AM. Inconvenience regretted" Today Medlife had sent the same SMS stating "...bla.. bla... You will receive further communication by 16/2 09:00 AM. Inconvenience regretted" I called up their customer care #[protected] to know whats going on.. Their Customer care was very cool in saying, he will raise a complaint and send an update to me tomorrow. When I need these medicines very badly for tomorrow, I donot know when they will be supplied. I have lost faith in Medlife online stores. They have cheated me on the deliveries, after taking the money. Kindly do the needful for the supply of these medicines by tomoorow 9 am without fail. Suitable actions may be initiated on the Medlife company for their breach of trust and cheating. Was this information helpful? | |||
Apr 3, 2019 Complaint marked as Resolved Medlife customer support has been notified about the posted complaint. Verified Support Mar 01, 2019 Medlife Customer Care's response Dear Customer, We can see that you have created the Order through our Mobile Application for the product "VICKS VAPORUB LINIMENT 110 ML" which cost 225/- and received the discount of 5%. As per our telephonic discussion with our executive hope, the Issue is resolved. We have charged as per the Invoice copy. Please let us know if you have any other concern on your purchase. Our team will be happy to assist you.
| |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
14%
Complaints
1554
Pending
0
Resolved
219
View all 1554 Medlife reviews & complaints
80-25503559
Room No. 101A, First Floor, Zubaida Complex, Exhibition Road, Patna, Bihar, India - 800001
View all Medlife contact information
He was not ready to listen to the facts which complelled to me file this complaint andhe was kept on repudiating the charges and justifying their action by explaining Medlife's Supply Chain Process. He says their vendor was not having the requested pack, they were trying to source it from anywhere in India.
When I placed the order OR3504NFA-003A on 13-Feb-2019, for 3 items, the controversial item " VICKS VAPORUB 50 gm was available and I have received a SMS at 1:25 pm showing the billing amount as Rs.561.93.
When I initiated online payment for Rs.561.93, without my knowledge this billing amount was changed as Rs.656.93 and got a SMS at 1:36 pm stating that the payment was successful.
On 16-Feb-2019, Medlife sent me a SMS at 12:52 am stating that, "Hi! We are delivering an alternate pack size for VICKS VAPORUB as requested pack size is not in stock. You can track your order OR3504NFA-003A here https://goo.gl/xQdJAh" -
I need acceptable explanation from Melife on the following questions:
1) Why should be a delay of 3 days in sending this message after already getting the money for the higher size pack of 100 gm?
2) If the requested pack size of 50 gm was not available, how come the Medlife have accepted the order and send me a SMS for Rs.561.93.? Why Medlife did not cancel my order?
It is evident that Medlife is very much interested in pushing their slow moving or non-moving items to their online customers.