Medlife — wrong order processing

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medlife

I had placed an order for certain Diabetic tablets and Isotroin 20 and the order number generated as ORD577LK-20A & 21 A. with quantities as specified. I get a call to confirm the order with the quantity, the Pharmacist termed Isotroin as tablet for the heart ailment which I corrected her. At the time of delivery I was surprised to find the my order with renewed quantites and with order number 22A, and shortly I received tow more orders 20A & 21A. In both the orders the quantities and my medicines were completely mixed up and but the charges were duly attached separately. I called the Call Centre but staff on line was adamant that they can do nothing about it and to return the order, my request was that I take the required medicenes as required. To add Insult to injury, I get a call from the Customer care by name Ruhi, who calls to apologise, when I asked to address the same by E-mail she pretended that she could not hear me as if my network had been isolated and she disconnected the call.