Medplus India — Bad Packaging and delivered medicines in damaged state

Address:

Miyapur, Hyderabad, India

Reference Medplus Order ID: OTGMM[protected]

I am disappointed with the way Medplus have delivered the medicines.

1) I have called you guys this morning to make sure the insulin is delivered with an ice pack in cool condition . I have informed over the call that the last time insulin and ice pack was hot by the time it got to me. Even today it was delivered in the same condition.

2) The medicines were not properly packed and were stuffed and compressed in the cloth bag. This caused damage to a few strips/medicines.

3) Both the items Medicines and Insulin which are two different storage types were packed in the same cloth bag. Will you store the insulin in the same rack where you store the general medicines?

Appreciate your short delivery window but at the same time you need to make sure the medicines are delivered properly in hygienic conditions following the storage standards. Today we are getting normal items delivered in fragile packs but strange to see the medicines which need to have extra care are delivered in cloth sacks.

If a RS 12000 order is delivered in this condition what quality can we expect from your team? Frankly speaking I normally get a RS 100 order in better condition from today's ecommerce sellers than this order.