[Resolved]  Medplus India — bill amount debited twice. yet to refund the amount.

On october 6 2017 we made a debit card purchase of rs.904 in medplus medical shop, anakaputhur branch, chennai. As the bill was not generated, we were asked to enter the atm pin again and the amount was debited twice from my account. The extra amount is yet to get refunded. This one is quite disappointing. I request the accounts department to look into it and refund the amount as earlier as possible.
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Oct 23, 2017
Complaint marked as Resolved 
On enquiring in medplus medical shop, they checked their records and confirmed that they got the money only once and I was guided to check in my bank. Did it and money got refunded. Wonder how the refund got stuck and I had to raise requests for getting the money back!
MedPlus India customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2017
MedPlus India Customer Care's response
We regret the inconvenience caused to you.

We kindly request you to share your Mobile Number to resolve the issue. Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future.

For further correspondence, call our customer care helpline number[protected]/[protected].

Appreciate your understanding and patience in this regards.

Regards,
MedPlus Team.
Complaint comments 

Comments

Thanks for the response. Got the problem sorted out. Money got refunded. Regards.

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