[Resolved]  Medplus India — Complaint on supervisor and received faulty product.

Address:Punjagutta

I brought MHS breathe easy vaporizer and within a week I found that the product sold to me was faulty. CusID[protected].I was told to reach out to customer care for replacement and the store wasn't replacing it.I got my own product back as a replacement after a day. I called up customer care of medplus and the lady I spoke to informed me I will receive replacement in 48hrs whereas I already received the replacement sent by them to the Medplus store. When informed her that I already received she apologized for giving the false information and blamed system stating they cannot see the updates. I was told to contact store supervisor for refund and assured me that I will get refund due to their mistake and making fool out of me. I contacted santhosh reddy (supervisor) for store id 6060 and informed him about the situation. The staff sitting in the med plus store were also aware of the situation that I went through and acknowledged the same to Santhosh Reddy (store supervisor) who accepted that it was a fault from their end by not sending a replacement as the staff also spoke to customer care representative. I informed him (Santosh Reddy) that I need a refund as the customer care representative asked me to reach out to store supervisor directly for immediate refund as I was in the store. The supervisor Santosh Reddy gave me the excuse that he is on leave so asked me to buy some medicine from the store instead of refund. I told him I do not want any medicines etc from his store and need only refund as promised by call centre staff. He told me he will call me the next day after looking in to the matter even after knowing the fault was from their end. He never called me and it's been more than 72hrs. What is the use of such a supervisor who is not able to keep up the promises and not present at the store when customer is in trouble and trying to fool their customers by getting rid of them over the phone. Please help me with full refund as I don't wish to buy anything from medlife going forward due to pathetic experience from such a supervisor and inconvenience/ trouble doing up and down to the store for a replacement.
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Aug 7, 2021
Complaint marked as Resolved 
MedPlus India customer support has been notified about the posted complaint.
Verified Support
Oct 12, 2020
MedPlus India Customer Care's response
Dear Customer,

Sorry for the inconvenience caused to you we will verify and update you shortly.

MedPlus Customer Care Team,
Mail [protected]@medplusindia.com.
Phone[protected]
Oct 15, 2020
Updated by Bennyben10
I was suppose to receive a call before 12:00PM on 13th of Oct by Mamta to resolve my issue for refund. However she never called me. Why making false promises? The entire medlife team seems to be not trustworthy. I need a refund ASAP. I will take it up to the next level if i don't get the refund. I have lost complete faith on Medplus team. Fake promises and no responses and providing incorrect information due to which I am suffering. All I am looking for is a money refund. I fail to understand why you have call centers, supervisors if none of them can deal with customers queries? I use to trust only medlife to buy products once upon a time leaving behind other pharmacies. I regret it a big time. I need resolution ASAP.
Verified Support
Jan 02, 2021
MedPlus India Customer Care's response
Dear Customer,
Thank you for writing to us.
With reference to the Email, As we discussed on call, your request has been forwarded to concern Team, Request you to wait onces will get revert from team, will update the status ASAP

Thanks and Regards,

Medplus Customer Care Team,
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