[Resolved]  Medplus India — damaged insulin refill supplied - reg

Address:

MEDPLUS, - PHARMACY ( A UNIT OF OPTIVAL HEALTH SOLUTIONS PVT. LTD), GROUND FLOOR, SHOP NO 3 & 4 , NO 588/2A, RAILWAY STATION ROAD, URAPAKKAM, CHENNAI.

Sir, i have purchased insulin refill along with other medicine on 07.02.2019 from medplus, - pharmacy (A unit of optival health solutions pvt. Ltd), ground floor, shop no 3 & 4, no 588/2a, railway station road, urapakkam, chennai.

When i try to use the insulin, it was noticed that the same is leaking, immediately i have informed the above said pharmacy on 18.03.2019 they have asked to bring the same for check. Accordingly
I have handed over the same to them and they informed that the refill is broken and due to that only it is being leaking, and they refused to replace the same. To day morning (19.03.2019) i went to take back the damaged insulin refile one of the sales representative had asked to provide insulin pen for check. On her demand, when i am trying to provide the same, she refused to check and informed that she is not an authority to check.

Again, i have requested to inform the in charge of the name and contact tele no. Of the pharmacy. She refused the same and even not inform her name also.

You are therefore, requested to advice the pharmacy to provide / replace the new insulin refile immediately. Even if, the deny i will go for consumer court / or any other action against the pharmacy.

Thanking you,

S. Ravi sangar
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