[Resolved] Medplus India — delay in order delivery and money not refunded even after 30 working days

santoshpbk

from Visakhapatnam, Andhra Pradesh

Address:	Medak, Andhra Pradesh, 502295
Website:	www.medplusindia.com

I have ordered medicine on medplus app with Case No: TCK[protected] on 5th September 2018 for Rs 848.00/- by using my Central bank of India Credit Card.

During order time, app displayed that the medicine would be delivered in 24-48 hours.

On 6th September 2018, though the order not delivered they have updated the app as delivered.

I waited for 10 business days but medicine was not delivered.

As, it was emergency request for refund and cancelled the order.

On, 16 September 2018 received an email from medplus saying that refund initiated and the amount would be refunded in 10 working days.

Medplus Customer Care Team,
(Call):[protected]
(Toll Free):[protected]
(Email): [protected]@medplusindia.com
(Email): [protected]@medplusart.com
Whats app:[protected]

Was this information helpful?

No (0)

Yes (0)

Dec 3, 2018

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Oct 31, 2018

Updated by santoshpbk until now i.e. 31/10/2018 amount not credited

Verified Support

Nov 01, 2018

MedPlus India Customer Care's response Dear Customer,

With reference to complaint, we regret the inconvenience caused to you.

We kindly request you to share us with your contact details so, that we can resolve the same on priority.

Please note that we have taken up your complaint and accorded it top priority expressly working towards resolving it at the earliest.

For further assistance, please callus on[protected] or reply us via email to [protected]@medplusindia.com.