[Resolved] Medplus India — Exchange policy and discounts

DrMohan Kumar Raja

Address:

Neredmet, Secunderabad

I have purchased two strips of L Montus tab (30 nos) from Neredmet Medplus stores. But my doctor advised me to take only 15 tabs. So i contacted them for an exchange of more worth of tabs. they said we can exchange them. I visited the same store for exchange of tabs but shocked by their exchange policy. MRP of one strip of L Montus tab is 245-00. the exchange value of the same is rs114-00. which means I have to exchange them at 60% loss which is ridiculous. when i contacted the customer care, they have given a careless answer saying its our discount - exchange policy. I was shocked. I am even taking legal advice on it. how a pharmacy store can do such wrong practice. very very bad response and policy, if it is true.

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Aug 6, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2020

MedPlus India Customer Care's response Dear Customer,

As discussed, we are sorry for the inconvenience caused and have already provided with the required information as desired.

For further details, you could also call us at[protected]. We value your association and assure you of our commitment to serve you in the best possible way. We appreciate your understating and patience in this regard.

Medplus customer care