[Resolved]  Medplus India — Faulty product send/ No refund received

On 10th of May I had ordered an Oximeter for my parents who were effected by COVID and were in isolation. He immediately needed an oximeter to monitor their oxygen level. Upon searching I found that MedPlus is delivering Oximeter at home which costed 2499. Since it was a trusted brand, I immediately ordered and paid online. I received the product on 11th itself, but upon receiving I found that the instrument was a defective one and (2 Positive notes of the battery section are pointed in one direction and 2 negative section on the other). The display is old and seemed already used. I lodged a refund request and after calling and mailing numerous time with pictures of the device. After a week or so has passed, they emailed saying that the product cannot is returned as it is a non refundable product. However nowhere in the product description such thing was mentioned. We again contacted the customer care team and said that the device is faulty and please check the images before you close our complaint. After this another person called us and said that he will make sure we get the refund in 2-3 days. Today is the 9th of June and still they have not come back with anything. I have called the customer care team 4-5 times in the last 3 weeks, I have also called the person who promised to get us our refund back 2-3 times but that per son is not picking my calls at the moment.