Medplus India — gift not redeemed since four months

Address:

411001

I have redeemed my points and booked gift on 21 nov 2017 though medplus. That time the customer care executives said that gift will be available in 15 days but till time after 4 months i didn't any news from them. Also i have faced following problems.
1. Customer care executives every time says that it will come in 2-3 weeks but no chance.
2. Customer care executives says will call back after looking back tha database but not a single time they respond.
3. No updates fro medplus regarding gift although they have our phone numbers, mail ids but no chance