[Resolved] Medplus India — irresponsible behaviour by sales person in the shop

SamuelEdward50

from Ernakulam, Kerala

Address:

Chennai, Tamil Nadu, 600116

I have placed an order on the Porur Medplus shop(near karambakkam busstop). I got a message that it's ready for pickup. Mr. Saravanan in the store replied irresponsibly and in a harsh way that there was no order placed checking his database. I showed my authenticated order no. and message from medplus to help me as I needed that medicine inmediately for the patient. But his responsible was not explainable which hurt me. I hope the management should teach some behaviour towards client.

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Oct 3, 2018

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2018

MedPlus India Customer Care's response Dear SamuelEdward,

we regret the inconvenience caused to you.

We kindly request you share your contact details so, that we can resolve the same on priority.

We would like to inform you that the issue has been escalated to the team concerned.

We appreciate your valuable feedback and assure you that appropriate measures would be taken to avoid such situations in future.

For further correspondence, please callus on[protected] or reply us via email to [protected]@medplusindia.com or [protected]@medplusmart.com.

MedPlus Customer Care