[Resolved] Medplus India — med plus delivered damaged medicine of 800 rupees but refused to replace

Madhurima Das Jana

Address:	Bangalore, Karnataka, 560083
Website:	Medplus

Hi,
I order monthly 4000 rs medicine from medplus. Out of which my monthly requirement for mucinac 600 is 90 tablets which cost 1800 per month, from my last order i rcvd damage medicine, i ignored as that was on the last pack which i open, but this time entire rcvd 4 packs were damaged/melted inside the packet, from outside it looks exactly fine, when i spoked to customer service the denied to replace the medicines as those were delivered on 4th and i called on 16th, how one can know and check the medicines inside the pack is damaged unless open it for having, when from out side there is no issue, need immediate action on this, need the replacrment or refund for the entire lot. Attaching digis for the same

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Aug 19, 2017

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2017

MedPlus India Customer Care's response We regret the inconvenience caused to you.

We kindly request you to share your Registered Mobile Number to resolve the issue. Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future.

For further correspondence, call our customer care helpline number[protected]/[protected].

Appreciate your understanding and patience in this regards.

Regards,
MedPlus Team.

Jul 17, 2017

Updated by Madhurima Das Jana Already shared the details, pls initiate on replacement

Jul 17, 2017

Updated by Madhurima Das Jana Order Id 3469372
Invoice is [protected]