[Resolved]  Medplus India — Payment not received and Unethical behaviour

Address:

Medplus Pharmacy, GSR Estates, C Block, D.No. 11-6-56, Survey no. 257 & 258/1, Opp: IDPL Railway siding Road, Balanagar, Hyderabad, Telangana 500037

On 7/4/2021 have ordered medicines from client number 39791702 of 1387.78 rupees, where I did net banking and transaction id, is[protected]. On the 8th of April, I called Medplus customer care and requested to refund and found they will raise and the refund will get it by 7-10 bank working days. This did not happen and again I called them back on 26th of April and found they have not raised refund on 8th of April and they will initiate a refund on 26th of April and got a call on 28th that my refund got initiated and will get my money back between 5-7 bank working days. I was waiting for more than those days and still, I haven't received any refund. This kind of ignorance makes customers second thought whether to go with Medplus for their needs. At least I hope now they will do something after rising this complaint. I am attaching refund initiated screenshot what I have recieved from Medplus team where it need refund my amount