[Resolved]  Medplus India — power glasses issue

Address:

560078

While purchasing the glasses i was told that the glasses are scratch resistant. After using the glasses and normal cleaning it started picking up a lot of scratches. To check what the warranty covers i went to the same showroom at jp nagar 5th phase. Unfortunately the gentleman who sold the glasses was not there. The person available was mr. Punit, the moment i explained the issue in a very load tone he started explaining that this is normal wear and year and that the lab won't provide replacement. He then gave an example of a car, saying if it gets any scratch company doesn't replaces it. I said if you tell me it's not covered i would have just walked out of there but you should understand your customers and give examples which makes sense and control his tone, because it seems he is fighting. To which he tells you gave me a wrong example by mentioning lenskart. It is a fraud company and i have mails supporting it. I said i have nothing to do with lenskart i just had a good experience with them and i told about that.

This person has no respect for customers and is absolutely rude. When someone compares an apple to an apple he goes and tells you are wrong and you should not talk about our competitor. Being a customer i don't think i did anything wrong yet this person seems to have no work ethics and no knowledge of customer support.

On the medicine side i have never had any bad experience with a medplus staff. This guy is a disgrace and should either be given a strong feedback or removed from this role.

Regards
Arif
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