[Resolved]  Medplus India — refund

Address:

Hyderabad, Andhra Pradesh, 500090

I ordered medicines online on 18th Nov 2019, through the APP and I paid through PAYTM/ Axis credit card. Firstly the order was cancelled without my knowledge when I went to collect my medicines.

I reordered and got the medicines. Since then, I had been fighting with them for the refund. I have written mails attaching my credit card statement and my PayTM statement. I only get an automated acknowledgement but no reply. After persuading, I got a mail that the refund was made on 20th Nov 2019 with a transaction ID. this is an internal number which would not help me with the bank to track the refund. I ask for the UTR number, which they aren't providing.

I would have made close to 30 calls to the call center and not getting any where through. some days I have to hold for more than 45 minutes to get to persons for my grievance.

Everytime I ask I am told that they would check with the backend team and get back, but none does. I had spoken to Priya, Krishna, Priyanka, Pandarinath and finally floor manager Sneha with no response

Net Net, my issue is not resolved and INR 4200 is in stake for past 4 months. and I haven't got the refund as of today.