[Resolved] Medplus India — replacement of ritecheck glucose meter

Sunil@ritecheck

from Mumbai, Maharashtra

Address:

Vijayawada

My brother-in-law, praveen who is an m. D., works for kims, vijayawada, purchased your ritecheck gluco meter as per your company's advt and influence of local medplus shop staff. He brought it to my father for regular use. We stay in proddatur.
I have the bill even with me now.

Tax invoice number is[protected]

Now i understand that the strips for this machine are unavailable.

What is the use of your company product - if you cannot supply strips for the same.

Who is responsible for this, can you replace for some other brand machinery free of cost.

Can your company reimburse the cost involved?

If you are unable to supply strips for ritecheck - why did you sell the machine?

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Jul 13, 2019

Complaint marked as Resolved

I called them from my registere mobile number and provided them my customer ID . They called me after 2 days and gave me a coupon code which I submitted in MedPlus store and got my GlucoMeter replaced by paying Rs.200.

MedPlus India customer support has been notified about the posted complaint.

Jul 05, 2019

Updated by Sunil@ritecheck My mobile Number is [protected] and my email id is [protected]@gmail.com

Jul 05, 2019

Updated by Sunil@ritecheck My brother-in-law, Praveen who is an M.D., works for KIMS, Vijayawada, purchased your ritecheck gluco meter as per your company's advt and influence of local medplus shop staff. He brought it to my father for regular use. We stay in Proddatur.
I have the bill even with me now.

Tax Invoice Number is[protected]

Now I understand that the strips for this machine are unavailable.

What is the use of your company product - if you cannot supply strips for the same.

Who is responsible for this, can you replace for some other brand machinery free of cost.

Can your company reimburse the cost involved?

If you are unable to supply strips for ritecheck - why did you sell the machine?

My mobile Number is [protected] and my email id is [protected]@gmail.com

My father is facing problems to check his sugar levels now. He resides in a village (Pallavolu) .

Please replace the machine at the earliest possible.
Thanks in advance
Sunil