[Resolved] Medplus India — unable to get medicine through give prior information & got confirmation

saleem21hrd

from Hyderabad, Telangana

Address:

Medplus Medical Stores, Near Yello Foot Over Bridge, KPHB 4th phase, Kukatpally, Hyderabad., Hyderabad, Telangana, 500072

I called up today i. E[protected] at around 4.50 pm and spoke to the pharmacist in medplus medical shop, near yellow foot over bridge, kphb 4th phase, kukatpally hyderabad and enquired about naxpro rd 20 mg and rantac od 300 mg. I was told both the medicines are available. I told them i will come and buy the medicines between 8.30 to 9 pm, and that gentleman said fine. But with lot of hopes (Since this medical shop is near by my home) i went at around 9-45pm and asked, unfortunately i am told the 2nd medicine rantac od 300 mg is not available. Why to give this type of false promise to a customer that to in the case of medicines which are most essential for any human being. This is the first time in my life this kind of bitter experience happened with med plus. I am very un-happy with the way medplus stick to their promise given to customer who comes with lot of hopes.

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Apr 14, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Mar 12, 2019

Updated by saleem21hrd Dear Med Plus Authorities. Please be noted that Medicine is a very very important and high priority item in any human being's life. One can not post pone his ailment or pain. How your pharmacy staff confirmed with me the Rantac OD 300 mg is available and said please come and collect at 8.30 pm sir and all of a sudden how they can tell at 10 pm in the night they would say sorry we do not have medicine. They also say the stock is at forum mall centre. How much is the distance from forum mall to yellow foot over bridge Medplus Pharmacy, 4th Phase, KPHB colony, Hyd. They say now drivers are not available. Please remember there are many pharmacy shops in Hyd. not the only Medplus . Since it is near by I rang up at 4.50pm and after confirmation I went to collect medicine at 9.45pm. Around one month back I was advised to convert the bill in to points instead of discount. After accumulating the points, again they would say the items against the points given in the chart are not available sir. What is this happening. Please don't try to make the customers fools and don't make them disappointed. Tomorrow you or your relatives may badly required medicines on urgent basis, please remember this and try to rectify the system. If you can not run properly, please give to capable group to run the organisation. Best of luck.

Verified Support

Mar 13, 2019

MedPlus India Customer Care's response We regret the inconvenience caused to you. We kindly request you to share your Mobile Number to resolve the issue. Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future. For further correspondence, call our customer care helpline number[protected]/[protected]. Appreciate your understanding and patience in this regards. Regards, MedPlus Team