[Resolved] Medplus — product not delivered and order cancelled without information and confirmation

Gajapathy Ethirajan

from Mumbai, Maharashtra

Address:	Chennai, Tamil Nadu, 600107
Website:	www.medplusindia.com

Online order placed 3 days back and still not received the medicine. After call with store and customer care and escalation next level. Got confirmation that medicine delivered to store with 1 hour but after 2 hours got sms as order cancelled.

Again need to call customer care and ask for the reason means they saying mistakenly cancelled and re-ordered behalf of me.

Now asking me yo wait to process all the steps.

What a man they are???

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Dec 27, 2017

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2017

MedPlus India Customer Care's response Dear Customer,

With reference to complaint, we regret the inconvenience caused to you.

Please note that we have taken up your complaint and accorded it top priority expressly working towards resolving it at the earliest.

For further assistance, please callus on[protected] or reply us via email to [protected]@medplusindia.com.

Thanks and Regards,
Medplus Customer Care Team.

Verified Support

Nov 26, 2017

MedPlus India Customer Care's response Dear Team,

Complaint resolved, Order reached to cusotmer.

Thanks and Regards,
Medplus Customer Care Team.