Meesho — Amount is debited but refund is not received

Website:Meesho

[protected], #[protected] Please be informed that the refund of ₹687/- and ₹687/- has already been initiated to your registered/source bank account on 02/08/2021 and 08/08/2021 with :
Refund Reference Number- (Order#[protected][protected]Order#[protected][protected]
I have not received refund still i have raised complaint and shared bank statement also and shared mail to CEO but still now refund is not received
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