Meesho — My Account has been suspended, And my refund is blocked as well as new order is blocked

Address:

Lodha Sankul, Main Road

My account has been blocked. I have received defective product yesterday and now i want to retrun it. I am unable to return it as account is block. Also, I have place a order for few product and payment was done before Account was suspended. Now here is query -
1. Will i receive those product?
2. If those product are not fitting well or are defective than how can i return it?

This is very pathetic policy. When this is online app and we have facility to return than why user account is suspended unnecessarily.
If you app is providing any facility user will utilize it. Rather dont provide such facility if you want to suspend user account and make it difficult and grab there money.