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Meesho — No product received through AWB courier contacted me once

Dear sir
My mother, Rokia Khatun ordered 10 khadi soaps with INR 236 ( COD ) in MEESHO, order id : [protected], several days ago . And its delivery date was Friday, 7th May. The courier partner AWB contacted her on the same day but due to her health issue she couldnt pick up the phone. Instead, i contacted him via her phone, to which AWB agent Arindam Mitra ( delivery man, phone number :[protected] replied that the parcel would be delivered today, 9th May. But when reached for him, he simply said there is no such parcel in the name of my mother, Rokia Khatun
Sir, i therefore, request u to kindly take firm steps against this nuisance of Meesho and AWB (courier partner). A screenshot is given for your kind perusal.
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May 11, 2021
Updated by roquibul7
Now AWB courier has sent msg to my mother asking to contact the delivery person of AWB who has his incoming call facility off.
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