Meesho — Product not received even after 23 days of placing the order

I placed an order for a study table from Meesho on 23rd September, and it has not yet been received till 17th October. Everytime I call the customer care number of Meesho, they say that my complaint is lodged and will be resolved soon. I have already made online payment and now I cannot even cancel the order as orders once shipped cannot be cancelled. The tracking link shows that the product has reached the delivery facility 7 days ago, but has not yet been delivered to me.