Meesho — Refund not completed

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Meesho

I ordered a proud from meesho which was delivered in poor conditions. I returned the product and it was picked up by them. I received a message for the same. When I opened the app it shows pick up pending. I contacted the customer care and they said it's because of some technical issues and their panel is not updated. But I'll get my problem solved soon and get the refund. It's been so many days I've not gotten any help or any money. Please help