Meesho — Refund not initiated because of failure of pickup status update from Ecom express

Website:

meesho.com

My order id : [protected]
Tracking ID : [protected]

I have initiated a return on Nov 2 (on the same day the item was delivered). On Nov 3rd I received a call regarding pickup but as I was unavailable on that day I asked them to pickup on the next day. On Nov 4th I received a call from delivery agent around 12:45 pm regarding pickup. I didn't receive any message related to pickup on that day. The item was handed over to him.Usually I get refund from Meesho within 3 days after pickup. But as I didn't receive the refund, I called Meesho customer care and inquired about the refund. They said that no pickup status is updated in their system and there is no proof that I have returned the item. Please look into this issue and resolve it as soon as possible. I have lost the money and product is also no more with me. I am attaching the details regarding the order, pickup cancelled message and the call details from the delivery agent.