Meesho — Regarding extorting my money by forgery and fraud by the courier operator and his other associates

Address:

SAFIDON

Meesho,
Subject :- Regarding extorting my money by forgery and fraud by the courier operator and his other associates

Talked to Meesho customer care several times, but no solution.

Mister,
I am Virender Saini s/o Shri Karam singh, a resident of Safidon (Jind) (Contact No.[protected]

Sir, I ordered redchief re3526 shoes from Meesho on Friday, 04/11/2022. The cost of which was Rs.1442 which was sent to me by Xpressbees courier on 09/11/2022 by a boy named Rahul (contact formula[protected] at the address ordered by me. But the surprising thing is that instead of giving me the product which I had ordered and for which I have already paid, I was given a light and cheap quality shoe instead. When I refused to take that product, he told me to place a return order. The company will refund your money after picking up your product. At the same time I placed a return order from my mobile and on the same day at 06:08 pm, a boy named Raj Singh (contact number [protected]) called me from the company and asked him to take the product I had placed the return. While taking the product back, Raj Singh said that we will verify it in our system and at the same time your money will be transferred to the bank account given by you. But as soon as he went to his office, he canceled the return order placed by me at 06:46 pm. When I talked about this to Raj Singh on the phone, he got me to talk to a boy named Ajay (contact formula[protected]who has taken the agency of Xpressbees couriers) and Ajay told me to cancel again. Place the order, we will verify it. On Ajay's suggestion, I again placed the return order at 06:51 pm. But they again canceled it at 07:04. When I tried to contact them on phone, they stopped picking up my calls. The next day on 10.11.2022, when I went to his office and met the courier operator Ajay, he said that you should place the return order again and also assured that the money will come into your bank account on today's date. But again and again they were canceling my order and finally the limit for placing return order by me was over. When I went to his office several times, the courier operator Ajay shrugged saying that you will not get your money, you can go wherever you want.
I have neither received my money nor my product.

I talked about this many times in Meesho also but they did not solve my problem.
Sir, you can imagine the trouble I have faced due to his slight dishonesty. If these couriers keep the same attitude towards the customer and have faults and dishonesty in their intentions, then everyone will lose faith in the courier.
I also have recordings of everything said by him.
With this hope, I hope that understanding my problems, you will take strict action against the courier operator and all his associates who have embezzled my money by frauding me and refund my money.

Note :- Sir, because of his antics, I have been walking in stress for many days. If I don't get my money back then I will be forced to take legal action and I will also meet every higher authority to get justice.

I am attaching the screen shot of the order placed by me, the return order and the cancellation done by them.

Thank you .

Virender Saini S/o Shri Karam Singh
Safidon, District Jind (Haryana) -126112
contact number[protected]