Meesho — Unable to return product and get refund of money

I ordered from Meesho Aakarsha Drishya Kurtis (price Rs.331). The product was received by paying cash. I tried to order a return of the product and refund of my money. But, the app was not showing the option for return of the product. As per instructions of Meesho executives (over phone) and the emails sent by them, I have done all the processes including sending them all the desired screenshots etc. Since then many a time I have spoken to Meesho executives and sent all the desired screenshots to them again through my registered email id. But, so far they have not resolved the issue and I have not been able to return the product and get refund of my money.