[Resolved] Mega Cabs — dl1rta6596

Raj2801

from New Delhi, Delhi

Address:

Indira Gandhi International Airport T3, New Delhi, Delhi

This cab driver at igi t 3 is too rude, after taking a prepaid slip from t 3 i was assigned this cab to go to rajnanagar extension. When i approached this cab, the driver was unwilling to go upon my insistence to start the cab he behaved miserably with me. He stared furiously at me, as if i will be attacked midway if i further insist to go.
Therefore i requested a cab change and took another cab.
Please look into it and train your drivers soft skills. We passengers are paying higher rate just for services, safety and comfort and any such behaviour is intolerable.
Looking forward to hear from you.
Best regards
Rajeev
[protected]

Was this information helpful?

No (0)

Yes (0)

Aug 25, 2019

Complaint marked as Resolved

Mega Cabs customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2019

Mega Cabs Customer Care's response Dear Mr. Rajeev,

Warm Greetings!!!
First of all please accept our sincere apologies for the inconvenience you have experienced. At Mega Cabs we always take pride in ensuring our customer’s satisfaction; unfortunately we did not meet our own expectations this time. As a testament to strive for perfection, we have checked in the details and asked the concern department to take necessary action based on your feedback. We heartily apologize for the entire situation once again; hence your feedback has proven really valuable for us. Further as per yours feedback we suspended chauffeur from our fleet for one week, due to bad feedback.

We deeply value your relationship with Mega Cabs and are committed to providing you with the highest level of service simply because our customers deserve the very best. Sir, you are our valuable guest and Mega Cabs looks forward for a lasting relationship with you as we understand feedback is given only by those who care. We wish you a pleasant evening ahead!!!
Thanks & Regards,
Deep Prakash//Mega Cabs