[Resolved]  Mega Cabs — driver's lying about the non payment of bill

Address:

Bangalore, Karnataka

At 4am on 3rd september, 2019, my brother in law, a took a mega cabs from cambridge layout to kempegowda international airport. The booking number was bnw[protected]; the driver's name was swamy mr and the car number was ka-35-b-7480.

The journey took 53 minutes during which a observed that he almost fell asleep at the wheel several times. At completion of journey, a paid the driver in full cash: rs 900 which included toll tax of rs 90. He also tipped him extra rs50.

I then received a call from both the driver and mega cabs today on september 4th at 4pm, alleging that a did not pay the driver. I was absolutely sure that a had paid but confirmed with him nonetheless. A was aghast that he was being accused of non-payment. When i conveyed it to the driver, he rudely told me that with this amount of money, it is not as if i will build a building or something. The customer care then contacted me, alleging the same: the passenger had not paid the driver and despite my repeated assurances, insisted on asking for the passenger's mobile number when in fact the booking was done in my name. (Please note: this is not the first time i have used the mega cabs service, i have done so many times and never once faced a situation like this before).

My grievance is that a) mega cabs should have a much more efficient and transparent system to track my payment. When i shared the invoice with the customer care person, he claimed that it was automatically generated and still insisted that the passenger had not paid. The driver in turn is claiming that the reason he did not take payment was because he thought the passenger had paid via online. How could he not be aware that he had to collect the payment in cash as opposed already being paid online? That itself shows that he's lying. Also, how did it occur to him to complain 1.5 days after the trip that no payment was given? Is there ever a situation in which a complaint about a non-payment for a product and service happens after such a delayed amount of time? That too indicates the driver's complicity and lying.

How do we resolve this matter? We will not tolerate this slight on our integrity when it is clearly evident that the driver is lying and that mega cabs has a thoroughly inefficient way of tracking and confirming payments.