Mega Cabs — excess fare charged!!!

Address:Bangalore Urban, Karnataka, 562125

I took mega cabs from airport to sarjapura (Taxi#ka 50 a 1580) with the impression that they are better supervised and controlled. Instead of 60 km max he given a bill for 75 kilometer. He rode through budigere route and reached nh75 route. Instead of taking a right to whitefield route he clearly rode straight thru hoskote route and given me the impression that hoskote route is just 2 km more than whitefield route. When i reached home i was given a bill of rs 1807 for 75 kilometer and 90 (Included in the 1807) for toll charge.
I was so tired on that day he took full advantage of that and took a far ride to inflate the bill. While going to airport i was charged only 1350.
This is clear case of cheating.
What kind of security are you assuring to the passengers. If the driver can take a route of his choice, anything is possible and there is no safety and on top money loss as well.
Was this information helpful?
No (0)
Yes (0)
Mega Cabs customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2019
Mega Cabs Customer Care's response
Dear Sir,

Hope our customer service team contacted and resolve the issue as we refunded the excess fare . Hence we closing this complaint, if in case any quay please mail us on [protected]@megacabs.com

Name as per Bank

SATHYAJITH MELATH

Contact Details

[protected]

Bank A/C No.

[protected]

Bank Name

ICICI BANK

Branch

M G ROAD

IFSC code

ICICI BANK

Account type

SAVINGS

Regards
Deep Prakash
Mega Cabs
Aug 29, 2019
Updated by smelath1
I did not expect any kind of action when I posted my grievance. I like to share that Mega team called me and assured that they had taken action on the chauffeur and arranged for the reversal of excess fund. This is really very pro active approach and I thank Mega Cab team for taking the concern in a very serious manner.
Sep 04, 2019
Updated by smelath1
Hi,
Customer service team indeed called me and given the bank details for the fund transfer.But I did not receive the fund yet.
Complaint comments 

Comments

Sir,

pl provide me invoice of my travel done on 4th Dec'19 from Gurgaon to Terminal2 Delhi.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Mega Cabs
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    140
    Pending
    0
    Resolved
    74
    Mega Cabs Phone
    +91 11 4151 6171
    Mega Cabs Address
    261, Ground Floor, Okhla Phase III, New Delhi, Delhi, India - 110020
    View all Mega Cabs contact information