[Resolved] Mega Cabs — invoice request ed from mega cabs - not attended after repeated attempts | |||
I used Mega Cabs on 12th July, 2019 for my travel from T3, Delhi Airport to Mayur Vihar. For my official claims, I requested them (through email, Chat on web and customer care call centre ) to send an invoice to my email but there is absolutely no action on it so far. In the digital age where you get such things instantly their CC staff is making vague excuses like system not running, this is handled by different department etc each time i call them up to follow up on my request. Absolutely nonsense service Was this information helpful? | |||
Oct 14, 2019 Complaint marked as Resolved Mega Cabs customer support has been notified about the posted complaint. Verified Support Sep 13, 2019 Mega Cabs Customer Care's response Dear Ms. Neha, Warm Greetings!!! Thank you for taking time to tell us about your experience with us, we are particularly concerned about the issue and also accept our sincere apologies for the inconvenience you have experienced. At Mega Cabs we take pride in ensuring our customer’s satisfaction; unfortunately we did not meet our own expectations this time. As a testament to strive for perfection, we have taken steps to ensure that this will never happen again by taking necessary actions & strict warning to the customer service department and instructed them to be more careful for the customers who have demanded invoice copy after completing journey, for escalate this matter we request you to please share the booking reference number with trip amount and your email id. we ensure you will get positive response further. Regards Deep Prakash - ( deep.[protected]@megacabs.com ) Manager customer Service Mega Cabs Verified Support Sep 13, 2019 Mega Cabs Customer Care's response Dear Ms. Neha, customer service team sent invoice on your email id please check n.[protected]@elsevier.com, we Request you to please check once and if any issue please feel free to contact us. Thanks & Regards Deep Prakash - deep.[protected]@megacabs.com Manager Customer Service  | |||
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+91 11 4151 6171
261, Ground Floor, Okhla Phase III, New Delhi, Delhi, India - 110020
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I called every day to Mega cab toll free but they are also not providing .
Why I need to follow up and made request every day for the invoice for which I made the payment 3 days back .