Meritnation — Meritnation Live Classes

Address:	New Delhi, Delhi
Website:	www.meritnation.com

My daughter is in 12th and she opted for meritnation live classes. The following are my complains regarding it:- • CHANGE OF TEACHER: The new teacher honestly, cannot teach. Concepts are not at all clear and she cannot clarify my daughter's doubts. I have observed that she only reads the text on the screen. There is no explanation and she even answers questions wrong at times. • 'HOLIDAYS'/'BREAKS': They frequently give 'breaks' for 15-30 days which is objectionable as it is her 12th boards and this indicates that they're not serious about it. They never gave the reason for giving such breaks even when asked. • UNFINISHED PORTION: Five months are left for the board exams and they still have 2/3rd of the portion left. • IGNORED COMPLAINS: We complained regarding the new teacher which is the main issue but no action has been taken. They only repeatedly call and make fake premises that they'll do something about it but they do NOTHING!!! As they already got the money at the beginning, they just don't care now. • INCONVENIENT CHANGE OF TIMINGS: The change is inconvenient because my daughter has to prepare for weekly tests on weekends and the new timings of live classes are only on weekends. They have reduced the number of days. Not only my daughter, the other students opposed to this too but were ignored. So basically, Meritnation does whatever is convenient to them without paying any heed to the needs and requirements of the customer.Here in UAE, it is very difficult to get CBSE tutors so we are really anxious now. I SEEK A CHANGE IN TEACHER AS IT IS THE MAIN ISSUE HERE. I requested them to bring the teacher who used to teach earlier back or bring a new teacher who is competent. They did neither. Thank you