| Address: | New Delhi, Delhi, 110020 |
| Website: | www.meritnation.com |
I purchased the merit nation package for class 3 and class 4 (cbse) for rs.7200 during december 2016 from mr. mohmmed nabi. mr nabi assured me that, their application will support on all devices like tab, mobile, desktop, laptop and all os like android, ios, win...
Based on his words, i purchased a android tablet by paying 22k but surprisingly the meritnation application doesn't support any device except windows laptop and desktop.
When i brought this complaint to mr nabi, he started providing free suggestions like 1. purchase new laptop or desktop, 2. return the tablet and get it replaced with laptop 3. ask kid to wake up early in the morning @4pm and work on my office laptop 4. ask kid not to access videos as none of the videos are playing on the tab, 5. ask kid to take print out of content and read as page navigation does not support on tab.
Mean time, they recommended me to try some browsers (puffin, cm, uc, dolphin...) but none of the browsers supported the application on tab
I asked the company to either refund my payment made or provide me feasible solution to access the content on tab, but they did not take any action for 2.5 months saying they don't have 'refund policy' and feasible solution as well.
When i keep on insisting on refund, then they came up with a refund plan and according to that plan, they can refund max rs.5849 (payment made is 7200 and package has not used for single day). when i asked about the deduction in the amount, then they started claiming that the kid has done 12 logins since the purchase of the package. but for your kin information, the logins are made to check the different browsers suggested by meritnation technical team.
Please arrange for refund of complate amount at the earliest
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