[Resolved]  Meru Cabs — Bad service and overcharged for meru genie cab

Address:Mumbai City, Maharashtra, 400057
Website:genie.merucabs.com

The driver charged me in cash rs. 700, despite being charged for the journey on my mobikwik wallet for the amount of rs.145.
The cab driver pretended he did not know the way and gps not working.
He charged me rs. 700 in cash from my location in andheri east to marine lines, mumbai and did not give any receipt for it, saying that his meter is not working.
Please refund the amount that has been over charged by meru driver and take appropriate action on him.

Booking ref. No.50867001, cab no. Mh47c9657, report srl no. G4144249,
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Sep 2, 2016
Complaint marked as Resolved 
Below resolution was provided- [Our chauffeurs are instructed to charge only the actual bill amount with the addition of toll taxes and other charges (as applicable). We assure you that we have investigated the matter, and the chauffeur has been reprimanded and monetarily penalized. He has been placed under surveillance and in the event of a repeat instance shall be liable to termination.] As revolved by Meru Cabs customer service. The issue has been resolved by Meru customer service by refunding the excess amount of the journey charged by the driver via NEFT.
Meru Cabs customer support has been notified about the posted complaint.
Verified Support
Aug 24, 2016
Meru Cabs Customer Care's response
Dear Customer,
We've passed your feedback along to the concerned team. We'll fix the issue ASAP.

Regards,
Meru Team
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