[Resolved] Meru Cabs — Billing Issue from Meru , Cheating and thug from Driver - loot from Both ways
Bangalore, Karnataka, India
I have a strong complain to raise against Meru Cabs Banaglore, and there are two parts of the problem: Here are both as below I have booked a trip yesterday 13th Sept 1:39PM via mobile app (applying coupon for discount worth 150/-). After getting dropped at destination, Driver asked me to pay 520/-, Which I had a doubt I denied paying this much amount and asked for Invoice, He says there is a problem with his cell phone and not able to end the trip, he was hurrying it so that I can pay soon to him, Then I supported him and called Meru Customer care at around 2:35 PM to ask for Bill amount, Then Meru customer care lady spoke to the Chauffer/Driver in local language and told me to Pay Rs. 410/- to driver, asking for what are particulars of the billing, she confirmed that I will be getting the invoice soon and this amount is inclusive of discount. I paid Rs. 410 to driver Later when I check my email for invoice I see the bill amount is Rs. 296/- (there is goo[censored]p there too I am explaining the goo[censored]p in next paragraph)) I called up customer care again and they raised a concern with Ticket number: CR44325912. Second part of issue is even deeper, I got a bill net payable of 296/- which I took a look and found out there is a goo[censored]p too. Pasting the details as below: Call 24 hours: 4422 4422 merucabs.com TRIP REPORT Customer Name Deepak Booking Ref. No. 44325912 Mobile No. [protected] Cab No. KA13B6216 Report Srl No. MF36086241 TRIP DETAILS Date 13 Sep 2015 Pick up Location YESVANTPUR, YESVANTPUR Drop Location DODDABALLPUR ROAD Distance 12 km Start time 13:48 (hh:mm) End time 14:33 (hh:mm) Waiting Time 00:09 (hh:mm) Fare 296.00 Discount 150.00 Net fare 146.00 Convenience charge 0.00 Surcharges 0.00 Total amount 146.00 Service Tax* 8.17 Toll Charges reimbursed** 143.00 Total amount payable 297.00 I called sustomer care asking for clarification. About the Toll charges reimbursed** what are these charges are incurred for, where there was no answer, and it happened to be like Myself and customer care executive calculated it and found out that there is a change in bill, and net payable amount should be only 155/- (not 297/-) He assured me that My complain will be forwarded to Concerned department, but the ticket number remained the same. I should be getting approx.Rs 255/- back to me. This is been raised with Meru cabs Customer support team as well but there was no response from them, Requesting your help in this regard Booking ID Number: 44325912. Driver contact details: [protected] (Manjunath)
Complaint marked as Resolved
[Sep 15, 2015] Meru Cabs customer support has been notified about the posted complaint.
Verified SupportMeru Cabs Customer Care's response, Sep 15, 2015
Hi Deepak, We can imagine how distressing this must have been! We've raised this to our team to check and rectify the issues. Please be rest assured about the amount charged wrongly and we'll make sure that the amount is reversed ASAP. Regards, Team Meru
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