[Resolved]  Meru Cabs — Cab was allotted, but driver never picked up call

Address:Bangalore, Karnataka

This is one of my worst experience with Meru. I had booked a cab for 5.30PM. They sent me the driver information at around 5.06PM. But the driver was not picking up the call at all. When I called the customer service at around 5.30 PM, they told that an alternate cab will be arranged and the confirmation will be sent on SMS. But I never got the alternate cab also. Pathetic service. Booking id: 37417068
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Complaint marked as Resolved 
Meru Cabs customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2015
Meru Cabs Customer Care's response
Hi Ramakrishna, We deeply regret the trouble you had to go through. We'll surely action this up on priority with the concerned team, take corrective measure and reach out soon. Warm Regards, Team Meru
Complaint comments 

Comments

What is the point in regretting? Fortunately I was able to get a taxi from another Cab company at the same time.
But, what if I not got another taxi?
Why are you accepting the request if you cannot provide the service at the scheduled time?
I have decided not to use Meru any more.

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