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Meru Cabs — driving not receiving the call after confirmation ride

I have book meru cab . The driver confirm the ride. And when i suppose to call driver he says that i am coming in 5 minutes . After 5 minutes driver is not receiving the call. I have called many times he didnt receive the call. And i get a call from the meru cab that you cancel the ride. Wow it seems to be very surprise. Driver deniyed the call and not coming for pickup

Complaint Status


[Nov 08, 2018] Meru Cabs customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    72%
    Complaints
    260
    Pending
    0
    Resolved
    186
    phone
    +91 22 4422 4422
    +91 22 4052 0100
    location
    128, IJMIMA, Raheja Metroplex, Malad (West), Mumbai, Maharashtra, India - 400064