[Resolved]  Meru Cabs — Very disappointed for poor service of Meru Cab

Address:New Delhi, Delhi

I successfully booked Meru GENIE in Later booking which Reference no. is : 37748224 for pick Time 6:45 AM on 6th Apr 2015 from Source: H. Nizamuddin Railway Station, Delhi to destination : Sector 62 NOIDA. Taxi Did not reach on time, and I still waited for the cab till 7:00 AM in morning. I tracked him on track my cab feature, It was not moving. After that I called Genie taxi driver whose no. is +[protected]. He told me that his taxi got stuck So he already called Meru Customer center for arranging another Genie taxi for me . I waited for another 10 minutes but no body called me from Meru customer center. And after that when i called to Customer center the person told me that he can not provide the Genie taxi at all, but he can send another Meru Cab and I will have to pay addition increased rate for Meru Cab charges. I explained him that I wanted to have Meru Genie ( of course less costlier than Meru) that why i already booked for it in Advanced, So please arrange me the Cab on the same cost. But there was not good response from customer center. :-( Because of all this discussion i wasted my more than half an hour on Station, Apart from that i also faced lot of problem with my family at station because of this unexpected and sudden cancellation of Taxi. I would say thanks to OLA to overcome me from all this problem. I booked OLA cab afterwards and they send the Cab within 5 Minutes. My question is How can I rely on Meru service in future, If Meru can not provide the cab to their customers even with the delays as well, even If customer book the taxi in Advance. :-( Shailendra NOIDA [protected]
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Complaint marked as Resolved 
Meru Cabs customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2015
Meru Cabs Customer Care's response
Hi Shailendra, This is completely unacceptable and definitely not what we stand for. We truly regret the trouble you had to go through. We assure you we’ll promptly carry out an investigation and get back to you. Warm Regards, Team Meru
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