Metro Hospitals — pathology department disgusting response

Address:

P4-351 DEEP GANGA COMPLEX SECTOR 5A SIDCUL, Haridwar, Uttarakhand, 249403

Myself Devendra Kumar Singh, I have taken appointment ENT doctor in Haridwar Metro Hospital, he recommended few testing, for which blood sample (CBC and AEC test) given in lab on 09/04/2019 and when today asked for Report, first they told to wait and after 30 mins, without any reason asked for resample of blood . When i annoyed, then they told that sample is clotted, may be due to improper mixing. My Question is that :
- Why unskilled person deputed for sample analysis, which is directly related to patient safety?
- In Such cases why Lab is not owning responsibility with action plan?
- Why they should not penalized for such casual ignorance?