[Resolved]  Metro Shoes — Regarding refund

I ordered a crocs clogs on metro shoes. After receiving the product I came to know that they sent WRONG COLOR. So I booked return and refund in their website. A week was gone but no steps were taken from their side. So called their customer care and spoke to them, in which they told me that my area was unservicable and told me to courier it myself to the same address from where it came. I did exactly the same. After that one more week gone still no response from them. So again I called the customer service and spoke to them multiple times throughout the course for 10 days. They asked me courier slip and this and that. I provided all the information. Finally they said wait for two days. No response. Like this they said multiple times but they are not taking any action from their side
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Nov 2, 2022
Complaint marked as Resolved 
After I filed the complaint here, I talked to the customer support one more time, but still no refund process initiated. Then I got an email from the metro shoes([email protected]) couple of days later saying your refund is processed. I got the refund on 2.10.22. Thanks to consumer complaints team for the help
Metro Shoes customer support has been notified about the posted complaint.
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