Metro Shoes — Unable to return the order


I placed an order with no. MS20386129 on metro shoes online for a crocs slipper for Rs. 2495 and it had 14 days refund policy. I am unable to return it from 15th September even after calling metro customer care 10s of times and I have been writing emails for last 35 days but I have not been given any updates on the status of my return. This has been a frustrating experience.

I am very disappointed with the lack of communication and transparency regarding my return. I have been a loyal customer of your company for many years, and I am surprised by the poor customer service I have received.

I would like to request that you immediately process my return & refund. I would also like to receive an explanation for the delay in processing my return.

Registered email: [protected]
Was this information helpful?
No (0)
Yes (0)
Metro Shoes customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Metro Shoes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Metro Shoes Phone
    +91 22 6656 0400
    Metro Shoes Address
    Metro House, S.B.S. Road, Colaba Causeway, Mumbai, Mumbai, Maharashtra, India - 400001
    View all Metro Shoes contact information